Internal Dispute Resolution

What if I have a complaint?

Fisher Financial Solutions has developed internal dispute resolution procedures to assist you to resolve a complaint or dispute about our services.  Our internal dispute resolution procedures are free of charge.  We are also a member of an independent approved external dispute resolution scheme, called financial Australian Financial Complaints Authority.

How to make a complaint.

In the first instance, please contact Andrew Fisher to submit your complaint.  We would like to be the first to know if you are not happy with our services.  you can contact us verbally or in writing.  Andrew may request you to provide certain documents and other information to fully understand your complaint and the remedy you are seeking.

Fisher Financial Solutions response.

We will:

• confirm receipt of your complaint within 5 days; and
• endeavour to resolve your complaint within 5 days.  If your complaint is complex, we will endeavour to resolve it within 45 days.

If resolution of your complaint is not likely within these timeframes, we will keep you informed at regular intervals about the progress of our investigations and response.

If your complaint is not satisfactorily resolved by Fisher Financial Solutions within a reasonable period of time, you can escalate your complaint to our finance aggregator Connective on        1300 656 667.

If appropriate, we may also refer the complaint to Connective for independent consideration or input.

What if I am still not satisfied?

If you are still not satisfied with the outcome, you have the option at any time to contact the Australian Financial Complaints Authority on 1800 931 678